Every job we do is different, and there’s always something new to learn. Between the four of us (Geoff, Spencer, Aaron, and Benjamin) we’ve amassed a plethora of techniques, tricks, and arcane knowledge. Some techs guard their wisdom, trying to keep what they do a complete mystery – but not us. We’re happy to share whatever information we can to help our customers better understand their instrument.
Case in point – our friend Christian dropped by this week to check up on a neck reset and refret we’re doing on his 1970’s Martin D-28. Well, his guitar was only halfway finished, and was still in two pieces – something that Christian found rather unnerving. Most of us aren’t used to seeing our instruments on the operating table like this – it’s enough to make even the strongest of us a bit queasy. Fortunately for Christian, our man Spencer has, shall we say, a rather refined bedside manner, and was able to take the time to sit down with him and explain the process, and make Christian feel completely at ease (The photo above isn’t staged! Really!).
Sure, it might be considered by some to be career suicide to be giving away all our secrets for free, but we think it’s important to let our customers know what we’re up to. (One caveat: Don’t try this at home, kids.)