Appointments
We currently evaluate instruments for work by appointment only. You can make an appointment here. Generally speaking, a visual inspection of your instrument & a detailed conversation should take around 15 minutes.
Picking up instruments
You will receive an email and usually a phone call letting you know your job is complete. Please make an appointment to pickup your instrument here. Payment is taken at the time of pickup. We take all major credit cards, good checks and cash.
At time of pickup, customer must inspect instrument and agrees that all work completed is satisfactory and that instrument is in the same condition as it was upon arrival at the shop. Repairs may be visible. We have a 30-day money back guarantee, provided we have the opportunity to correct any issues you find with the instrument. We have a 90-day adjustment policy. Customer understands that adjustments made outside the shop will void the free adjustment policy. Any work done by other shops will void our adjustment and money back guarantee policies.
Satisfaction Guarantee & Adjustment Period Policy
SF Guitarworks & Sonoma County Guitarworks are committed to providing the highest quality service. If you are not satisfied with the work completed by the shop, return your instrument to us within 30 days from the date of pick up for adjustments or rework. We have a 30-day money back guarantee, provided we have the opportunity to correct any issues you find with the instrument. We have a 90-day adjustment policy. The adjustment and money back guarantee policies are void if any adjustments or modifications have been made to the instrument after leaving the shop or if the strings have be replaced with a different gauge of string.
Shop Hours
The San Francisco location is by appointment. Please check here for appointment availability.
The Petaluma location is open Tuesday, Thursday and Friday 10-6pm, Saturday 10am – 5pm
No Cell Phone Use
Out of courtesy, we ask that you handle phone calls before entering / after leaving the shop. If you absolutely need to answer a call, please do so outside of the shop. Please understand we cannot wait idle while someone is on a call, so we will return to the bench to resume working.
Storage Fees & Instrument Abandonment
SF Guitarworks / Sonoma County Guitarworks is a small & busy shop! We ask that you please pick up completed repairs in a timely manner. You will be called the moment your instrument is completed and ready for pick up. Instruments left for 30 days after completion will incur an $80 storage fee, with an additional $20 per week thereafter. Instruments left for extended period of time will be addressed following California personal property law. If you have circumstances that will prevent you picking your instrument(s) up, please work out these details with SF Guitarworks / Sonoma County Guitarworks at the time you are dropping them off.
Repair Cancellation
If a repair is cancelled or declined, please pick it up within 10 days. We do not have room to store instruments if a repair has been cancelled. If the instrument is not picked up, the above storage fees apply after the 10 day period (unless specific conditions are worked out with SF Guitarworks / Sonoma County Guitarworks).
No Case
Instruments left without a case are done so at the owner’s risk. SF Guitarworks / Sonoma County Guitarworks will not be held responsible for damages or missing parts (such as straps) incurred due to not having a protective case.
Expedited / Priority Service & Guaranteed Delivery
When able, we are happy to offer expedited service for an additional fee. The nature of the job, and turnaround time needed, will determine the additional fee.
Consultations
If you feel you need far more time than normal to discuss repairs, modifications, builds, etc. , SF Guitarworks / Sonoma County Guitarworks is happy to offer consultations. What does this mean, you ask? You might have questions about what guitar, pickups, or hardware to buy to achieve a certain tone. You might want advice on which amp or pedal to buy to achieve a certain tone you’re searching for. We’d love to, but keeping busy on your repairs is our goal! If you feel this may be of interest to you, feel free to call the shop & we’ll be happy to set you up with an appointment. Consultation fee is $150/hr in 30 minute increments.